FAQs - Questions & answers
Vending machine has taken the money without dispensing the product. How do I get my money back?
Please contact the customer service team on tel.: +43 (0)5 05 200-12. We will then transfer the money back to your account immediately.
Mon.-Thu.: 7:00 a.m. to 4_30 p.m. and Fri. 7:00 to1:00 p.m.
Where can I order more coffee for my company?
Please feel free to order more here.
How can I pay at the vending machine?
At café+co vending machines, you can pay for your perfect break in the following ways:
- Cash (Euro coins)
- café+co Smartpay app
- Credit or debit card
- Apple Pay or Google Pay
- café+co chip
- Edenred card or app
I would like to order a café+co chip. Where can I get it from?
You can order the café+co chip from all our sites and also collect it there. Unfortunately, it is not possible to send the chips.
How many calories are in the drinks from the coffee machine?
We would like to change our plastic cups to paper ones. Is that possible?
You can of course also use paper cups in your machine. For this, please contact your customer adviser or send us a brief communication and we will contact you. Do you know, incidentally, that virtually all our appliances have a cup stop sensor that prevents the issuing of more cups when a cup is already under the dispensing unit?
Where can I order products for home (e.g. capsules)?
Unfortunately, because we only supply businesses, you cannot order products for home use from us!
However, we highly recommend the Naber Kaffee Manufaktur online shop for coffee and coffee capsules.
Questions about café+co SmartPay
The answer to your questions can be found either on our SmartPay page or in the FAQs regarding SmartPay.
Is there caffeine in the Hazelnut Cappuccino?
Yes, Hazelnut Cappuccino contains caffeine.
Is there alcohol in the Irish cappuccino?
No, it is not.