FAQs regarding the Smartpay app - Your questions about the café+co Smartpay app

The Smartpay account can be topped up via a MASTERCARD and VISA credit and debit card. It is possible at any time to add a new card. If the credit balance in the app falls below EUR 1.00, the app reminds you to top up the account again.

If you are at a café+co vedning machine with a Smartpay terminal, you first have to connect your smartphone with the vending machine. To do so, click in the app on “Connect with new machine” and “Scan QR code”. For this, simply scan in the QR code on the round display of the appliance or enter the displayed appliance ID below the QR code manually in the app. Click on “Connect with machine” in the app. After this process, “Connection successful” appears in the display on the café+co vending machine and the required product can be selected at the vending machine.

Tip: The now successfully connected café+co machine can be simply saved as a favourite for the future!

Saving the vending machines you visit most often has many advantiges. This means that the next time you visit, you can quickly and easily select a frequently visited machine from your favourites list and connect to it straight away.

Here’s how: After completing the payment process on a new vending machine, use the “café+co Remember Machine” button to save the machine as a favourite.

Tip: Under Favourites > Machine Details, you can also give your favourites custom names!

Every time you make a payment via the app, you’ll receive 3 Coffeepoints, which you can use to unlock levels featuring fun stickers. Coffeepoints cannot be cashed out or transferred to others.

The stickers can be used in WhatsApp (on iOS and Android) and in the iOS messaging app.

For security reasons, it is not possible to make several purchases directly one after the other at an appliance or at appliances next to one another via one payment. That is why you should connected with the respective café+co appliance anew for each purchase.

Tip: Add the appliance to your favourites, then it will be quicker!

The currently available credit balance is shown to you by the app at the very top of the bar in the payment screen and of course in the menu item “Account”.

In your profile, under ‘Payment settings’, you can remove existing credit cards and add new ones.

Under “Account”, you will find a history of all transactions in the app.

You only need your password during the first registration in the app. Afterwards, it is firmly stored. If you no longer know it when registering anew, simply reset it via the button “Reset password” directly during the app installation.

Levels are always calculated after a transaction (change in points balance), after which the levels achieved are displayed.
You reach the first level, ‘Welcome’, with 3 Coffeepoints, then move on to ‘Coffee Rookie’ with 30 Coffeepoints

To download the stickers, WhatsApp must be installed on the smartphone so that the sticker pack can be exported there. WhatsApp will then send a confirmation request asking you to allow the sticker pack to be used.

On iOS, you can use the stickers in the iMessage app without needing to download them separately.
On Android, the stickers only work in WhatsApp, as Android does not allow them to be used in the messaging app.

For security reasons, it is not possible to make several purchases in quick succession on a single machine or on adjacent machines using a single payment. Therefore, please log in to the relevant café+co machine each time you make a purchase. This is for your own security; otherwise, someone else could make purchases from the machine at your expense.

Tip: Add the vending machine to your favourites – it’ll be quicker!

Simply register with the same e-mail address and your password in the SmartPay app on the other smartphone. Your credit balance and the Coffeepoints will automatically be taken over and permanently synchronised.

Simply register with the same e-mail address and your password in the Smartpay app on the other smartphone. Your credit balance and the Coffeepoints will automatically be taken over and permanently synchronised.

On the round display, a combination of numbers (appliance ID) is displayed below the QR code and this combination can also be entered manually in the app in order to connect with the vending machine.
„ID to connect“

To look for café+co locations of vending machines, simply open the map view “Search” in the app. Here you can either look in your current radius or also at another place for café+co appliances with Smartpay. The requirement for this is that you permit access to your current location in your settings of the app.

Please first check whether your smartphone has Internet reception. If this is ensured, please send us a brief e-mail to smartpay@cafeplusco.com.
If there are problems with the vending machine, our customer service will be pleased to help you further.

Mon.-Thu.: 7.30 am until 4.30 pm, Fr.i: 7.30 am to 1.00 p.m. on +43 05 05 200-12

Note: the café+co Smartpay app from Austria only works at café+co appliances with a round reading head (display) in Austria.

You can use the Austrian Smartpay app throughout Austria at the café+co vending machines with the round payment display.
The Austrian Smartpay app can only be used in Austria.

An existing credit balance on the café+co chip can currently not be taken over into the app.

Do you have a café+co chip for the vending machine in your company and do you get discounts with it when paying for the coffee. We are working on being able to offer these special conditions in the next version of the app. We therefore ask for your patience; further details on this will follow.

This is a virtual balance that is displayed and does not represent the app’s actual balance.
The app only debit the price of the purchased product. You can check this in the ‘Account’ section of the app.

The General Terms and Conditions of Usage and the data privacy guidelines can be found under “Settings” in the app and here on our homepage

Terms and Conditions of Usage

Data privacy guidelines

You can report a fault in the appliance via the “Service” icon in the app. The icon is located at the top right, behind the three lines.

Please follow these simple instructions on how to delete the Smartpay app memory when the SmartPay app is already installed. (Unfortunately, the memory is not deleted when the app is uninstalled and causes the problem that the app no longer starts):

1. Please open the Android system settings and tap under “Apps” on “Smartpay AT”.
2. In this screen, tap on “Memory” and select “Delete data” as well as “Empty cache”.
3. You can then also additionally restart the smartphone in order to be absolutely certain that everything of Smartpay hs been deleted.
4. Now please install the Smartpay app again from the PlayStore and log into the app as usual.
5. The last step: Please now delete the stored payment methods (credit card) in the app and add this new method to them.

Now you are ready to go again!